Southeast Missouri State University

Online Management Courses

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Training & Development offers a variety of online management courses with our partner, Element K. You have 12 weeks to complete a course. Each course should count under the Education catagory for CPS/CAP recertification unless otherwise noted below. The courses are grouped under the number of points earned. 

The same workshops we are offering to you at no cost are offered to the community through Continuing Education at $75 per person.  Register early as we only have a limited number of seats! Please note: While we encourage you to enroll in as many online courses as you'd like, each student may only be registered in three courses at one time. Please notify us via email at trngdev@semo.edu after you have completed your online courses and we will gladly enroll you in more classes at that time.

Simply register for the course you would like to take and we will contact you by e-mail or mail with your username, password and course website.

Select one of the following topics for more information:

No Credit

1 Hour

1.5 Hours

2 Hours

2.5 Hours

3 Hours

3.5 Hours

4 Hours

4.5 Hours

5 Hours

6 Hours

Accepting a Decision (Includes Simulation)

You will explore how to prepare a presentation for a proposal and how to accept an outcome to a proposal.

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Advanced Business Writing (Includes Simulation)

You have either been hired as a manager at a new company or have been promoted to a management position within your company. With your new position comes additional responsibilities. In order to quickly gain respect at a new company or maintain credibility at your current company, one of the first areas your team, colleagues, and managers will assess is your ability to communicate in writing. The target student for this course is first-time managers who want to build their skills to write well-organized and convincing business documents.

Objectives: In this course, you will focus your document and communicate to your audience effectively.

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Applying Leadership Basics

By learning and practicing the fundamentals of effective leadership, you can make a dynamic leader of yourself. This course will assist you in learning how a few strategies will equip you with knowledge you can apply to almost any leadership situation.

Objectives: In this course, you will identify how learning leadership strategies can equip you with the knowledge needed to become an effective leader.

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Assessing Change for Managers

This course is intended for middle management, especially those with direct reports, who are responsible for managing organizational change and maintaining employee performance.

Objectives: In this course, you will evaluate change for managers.

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Balancing Work and Family

Effective managers know how to successfully balance the demands of career responsibilities and home life in order to achieve success in a variety of roles. Learn to target specific areas and implement proven strategies in order to achieve your goals in the various aspects of your life.

Objectives: In this course, you will identify specific techniques for effectively balancing the various competing demands of work and family.

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Basics of Effective Communication

This course is available with a simulation or without.

Communication is not one event; it is a complex series of processes. We can achieve effective communication by carefully managing each of the processes in the series. This course will help you learn the specific management techniques that will help you communicate more effectively.

Objectives: In this course, you will identify elements of communication. You will learn to give clear directions that will be easily understood and followed, to use a feedback loop ensuring that the sender and the receiver reach a shared meaning, and to make sure that you understand important information given to you.

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Basics of Effective Selling

This course is intended for entry-level sales representatives, account managers, sales managers, and others with customer contact who want to acquire effective selling strategies and to manage customer relationships productively. The sales process is a core business function that is common to all types of organizations and enterprises. All organizations benefit from a productive sales force because sales generate the revenue that improves the bottom line. This course will help you build your selling skills at each step in the sales process: preparing to sell, conducting the sale, and following up with the customer. You'll start by enhancing your own product and customer knowledge, move through a sales call and closing, and finish the cycle by planning for even more future business. By improving your sales technique, you can increase your value to your company no matter what your role in the sales process.

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Be an Effective Facilitator

As a facilitator, you want to be able to take charge of work sessions and lead groups toward successfully completing their work objectives. In this course, you will develop the skills you need to strategically plan work sessions and create formal agendas, lead groups to generate new ideas through brainstorming events, and help people work through facilitated difficult sessions. You will also further develop your facilitation skills by leading remote work groups and even moderate international sessions.This course is intended for business professionals.

Objectives: In this course, you will identify methods of effectively facilitating meetings and group work sessions.

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Branding Your Internet Identity

In this course, you will explore e-marketing and how to define your core business, develop an online identity, and form strategic alliances.

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Bulding Dynamic Business Teams

This course describes the organized approach that is required to achieve a successful team. This course provides a series of techniques that can be used to define team goals and priorities, assign role responsibilities, assess performance measures, and encourage constructive collaboration and feedback.

Objectives: In this course, you will examine the essential development phases that groups follow to become vibrant, effective, and dynamic teams.

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Building Strong Customer Relationships

This course is available with a simulation or without.

This course is for entry-level managers who want to provide consistent and competitive customer service that aligns with customer expectations. A strong customer relationship can help increase sales through both repeat business and referrals. In this course, you'll discover effective ways to define and improve your customer service levels, resulting in a loyal customer base. You'll also learn how to establish guidelines for implementing and maintaining a customer service plan for your business. By meeting, or possibly exceeding your customers' expectations, you'll not only succeed at strengthening business relationships with existing customers, but you'll also generate new relationships through the most valuable and least expensive form of promotion—word-of-mouth.

Objectives: In this course, you will identify various techniques to improve the level of service that you can provide to your customers and build customer relationships that will last.

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Business Meeting Skills

In a company, much time is devoted to meetings, whether in small groups or in large gatherings. Effectiveness in a meeting depends not only on one's ability to listen, but on one's skill in presenting material and facilitating communication among other participants. In this lesson, you'll learn to create an agenda, run a meeting, and facilitate an online meeting.This course is designed for individuals who need to present information effectively in a professional environment.

Objectives: In this course, you will participate in and conduct a meeting effectively.

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Career Skills

You need to be able to create a résumé that highlights the results you have achieved on the job, and you want to be able to walk into a job interview with confidence, ready to clearly articulate your strengths and talents and discuss your value as an employee. In this course, you will create a results-oriented résumé and identify the interviewing skills that will help you turn an interview to your advantage, so that you can showcase your work experience and discuss your achievements with decision makers.Business professionals who are seeking new avenues of employment.

Objectives: In this course, you will position yourself for greater career success.

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Change Management for Employees

In this course, you will identify ways to solve problems related to change on the job, including recognizing, anticipating, and effectively managing change. You will also define change management, identify change-management strategies, define the psychological process of moving through change, identify ways of preparing for change, and explore ways to embrace change on an ongoing basis.

Objectives: In this course, students will identify methods for solving problems resulting from workplace changes. Students will define change management and identify strategies for effectively preparing for change, coping with reaction to change, and becoming an agent of change in their working lives.

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Coaching Essentials

Coaching is a leadership tool that is effective in improving performance and contributing to the goals of the organization. In this course you will explore the benefits of coaching, coaching approaches, how to develop an action plan, and methods for ensuring the coaching process is successful. This course is intended for managers, supervisors, team members, team leaders, project managers, mentors and anyone who needs to coach and give feedback as part of his/her job and who wants to learn how to apply the coaching process in order to successfully improve the performance of others.

Objectives: In this course, you will establish a coaching relationship with the coachee; use appropriate skills for conducting the coaching conversation; and be able to create, monitor and modify the coaching action plan.

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Communicating Across Cultures

This course is for individuals who need to communicate clearly and effectively while conducting business in cultures other than their own.

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Communicating Clearly

Ensuring that your written or verbal message is understood as you intended is often a challenging experience. This module introduces several techniques for enhancing your communication skills and style by focusing on audience identification and message clarity.

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Conducting Interviews for Successful Results

Using strategies for effective interviewing will best serve both you and the candidate. You will have a very clear idea of who the applicant is, and the applicant will have a realistic understanding of the job opening and the company at large. With these interviewing strategies, you will be able to make the most informed decisions about each candidate. While preparation is undoubtedly the key to a good interview, there are many factors to consider during the interview that will contribute to a positive outcome.

Objectives: In this course, you will identify strategies for conducting comprehensive interviews and completing the interview process that will enable you to find and hire the right person to meet your needs.

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Conducting Performance Reviews

This course is intended for entry-level managers and supervisors who want to conduct productive performance reviews. An effective performance review is a vital tool for an organization to continually improve employee productivity and quality of work. On the other hand, a poorly conducted review can be stressful and demotivating, with a negative impact on the productivity of employee and manager alike. If you want to be the kind of manager who can review employee performance effectively, then this course can provide you with the strategies, techniques, and tools you will need to plan and conduct successful reviews. You'll learn what both you and the employee need to do to prepare for the review, and how to lead a respectful, goal-oriented, and focused discussion during the review meeting. Finally, you'll see how to encourage continuous employee achievement by providing feedback and coaching, and how to document employee performance on an ongoing basis. With these skills, you can be the kind of leader whose reviews spark ever-greater employee achievement to the benefit of the organization's bottom line and to your career.

Objectives: In this course, you will examine the strategies, techniques, and components of delivering an effective and successful performance review.

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Conflict Intervention

This course is available with a simulation or without.

This course is intended for entry-level managers who want to deal professionally and productively with the inevitable conflicts that arise in business situations. Conflict occurs in every work environment, so a strong manager knows how to exploit the opportunity for growth that conflicts create, while avoiding the danger to teams and relationships that conflict can pose. In this course, you will learn how to recognize, analyze, and resolve conflicts. First you'll learn how to assess the climate in conflict situations, and how to identify factors that contribute to the conflict as well as determining your own role in resolving the situation. Next, you'll see how to intervene productively to neutralize negativity and define the problem to resolve. Finally, you'll learn how to negotiate and implement a resolution that benefits all parties. With this kind of skilled conflict intervention, your organization can reap the positive benefits of conflicts by developing better communication, creative business solutions, and stronger team commitments.

Objectives: In this course, you will gain a practical working knowledge of how to access, analyze, and resolve conflict situations.

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Creating a Strong Leadership Team

This course is intended for entry-level managers who want to develop the skills to build leadership teams in a variety of organizational environments. Developing teamwork is essential in orchestrating and driving organizational success. This course will teach you the essential tasks you'll need to perform to build an effective team, and provide you with effective techniques you can use for each of those tasks. You'll build solid team relationships, create shared vision for your team, and establish clear and effective procedures for communications and decision-making, as well as monitoring and improving team performance. These skills and tools will give you the team-leadership abilities that are an asset to any type of organization.

Objectives: After completing this course you will be able to explain how to create a strong leadership team, build a solid working relationship, create and maintain a shared vision, and set up clear procedures.

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Creating and Maintaining a Life Balance

In this course, you will explore how to measure stress, solutions for stress, stress relieving habits, and how to devise a stress control plan.

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Critical Thinking Skills

In business, individuals need to become critical thinkers, able to balance skepticism and critical judgment with an ability to collaborate with others. In this course, you will develop critical thinking skills.

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Customer Service via Phone and Email

In this course, you will learn important principles and skills that you can utilize as a remote customer service representative.

Objectives: In this course, you will practice skills and apply principles for providing customer service remotely, via telephone and the web.

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Defining the Issue of a Problem

In this course, you will learn how to analyze problems creatively and how to determine the real problem. You will be able to identify both analytical and creative ways to solve problems. You will identify four barriers to creative thinking as well as learn the rules and steps involved in brainstorming. In addition, you will learn about Occam's Razor and how this technique can help you identify a broad problem area, clarify a problem statement, and determine if a problem is worth solving.

Objectives: In this course, you will learn how to analyze problems creatively and how to determine the real problem.

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Delegating

This course is available with a simulation or without.

This course is intended primarily for entry-level managers and team leaders who need to develop effective delegation skills. All good leaders need to delegate, because the alternative is to do all the work tasks alone. The essence of leadership is to assign tasks to others and direct their progress so that the other individuals can excel. This course will lead you through the three basic steps of delegation: identifying the task, assigning the task, and assuring positive results. Along the way, you'll learn skills and techniques to ensure that your delegation is effective and appropriate, including defining the results you desire, discussing the delegation with the employee, monitoring progress, and assessing outcomes. Good delegation is a win-win-win; a win for you, because you demonstrate effective leadership; a win for the employee who takes on interesting and challenging job tasks; and a win for your organization, because effective delegation enhances overall productivity for the group.

Objectives: In this course, you will receive an overview on how to correctly delegate a task.

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Developing and Implementing a Strategic Plan

This course will provide you with a process for developing a clear understanding of your business's culture, operations, and market position, while facilitating the development of a strategic blueprint for gaining the competitive advantage necessary for your business's success now and in the future.This course is intended for executives, managers, consultants, and other business professionals who are responsible for strategic planning in an organization.

Objectives: In this course, you will develop an approach to the formulation of strategic programs and initiatives critical for effectively leading and managing an organization.

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Developing and Leading an Effective Team

Up to this point in your career, you have been a successful employee or individual contributor, or have recently been promoted to manager. You have developed skills to be successful in your field. In this course, you will learn the practical skills you need to be an effective leader in your organization.

Objectives: In this course, you will learn practical leadership skills.

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Developing Successful Training for Non-Training Professionals

Over years of practice, you've developed skills that now come automatically. Early in your development, you may have worked through a problem systematically and consciously followed procedures, but now solutions to problems come in a flash and obstacles that seemed impossible to overcome have now vanished. But, as a trainer, you often find that what comes “naturally” to you requires a great deal of explanation and practice when trainees attempt a similar task. In addition, what you may find fascinating may leave others cold or bewildered. But, by carefully constructing your training to meet your training audience's needs, you can guide your students through difficult material and allow them to achieve a surprising level of mastery.

Objectives: In this course, you will develop effective training.

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Developing Yourself as a Leader

Making it a priority to develop and grow your leadership skills is critical if you want to be able to take full advantage of the personal and professional opportunities that will come your way. In this course, you will explore ways to accurately assess yourself as a leader and implement a development plan.This course is intended for first-time managers, team leads, and individual contributors on techniques and best practices for continual improvement of themselves as leaders.

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Discharging Employees

This course is intended for entry-level managers who want to deal professionally and productively with the need to terminate an employee.

Objectives:'s employment. Discharging an employee is one of the most painful tasks that can arise in any business environment. This course takes you through each step in the process so that you have the skills to deal with the challenge effectively. You'll see how to identify the need for termination so that you feel confident in the decision. Then, you'll learn to prepare for the discharge, and the techniques you can use to ensure that you handle the discharge interview with both clarity and an appropriate level of empathy. Termination should be a last resort, but sometimes it is the best thing to do for both the organization and the individual. As a manager, if you prepare to handle this difficult process with professionalism and grace, you can meet your legal and organizational obligations while both maintaining cordial relations with those who leave and also morale among those who stay.

Objectives: In this course, you will learn how to determine specific areas you need to focus on in order to effectively discharge an employee.

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Disciplining and Redirecting Employees

This course is intended primarily for entry-level managers and team leaders who need to discipline and redirect employees in an effective and professional way. The idea of correcting someone's performance or disciplining a colleague can be a painful or daunting task for many managers. But you can't be a good leader if you don't give your team a path to follow, and that includes correcting them if they stray off the path. This course will show you effective and professional ways to discipline and redirect employees. You'll see how to identify problems, communicate your expectations to the employee directly but respectfully, and how to pursue and bring closure to the discipline process. Appropriate discipline techniques can turn a problem situation into an opportunity for improved performance and increased job satisfaction for the employee, as well as a productivity improvement for your team.

Objectives: In this course, you will identify the importance of disciplining and redirecting employees.

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Dynamic Business Presentations

In business meetings, you have suffered through presentations with slides packed with too much information and distracting graphics. You've been lulled to sleep by speakers droning on in a monotone voice, and you've also found that your notes from meetings can later seem inadequate. By structuring your ideas and developing effective visual aids, you can create more powerful presentations.This course is designed for individuals who need to present information effectively in a professional environment.

Objectives: In this course, you will construct and deliver a presentation complete with visual aids

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Effective Business Writing

In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. In this course, you will analyze your audience and organize your writing to make it as effective as possible.This course is for individuals who need to write clearly and concisely in a professional environment.

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Effective Listening Skills

Communication is not one event; it is a complex series of processes with one goals: to achieve a shared understanding. We can achieve this by employing effective listening skills and striving to confirm a full understanding of the message another person is trying to communicate. This course will help you identify specific strategies for listening effectively. This course is designed for business professionals who want to learn more effective listening skills.

Objectives: In this course, you will identify elements of effective listening. You will learn to pay meaningful attention to another person's communications and effectively interpret what is being said to you. You will identify methods of confirming a shared meaning, making sure that you understand the important information being given to you.

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Effective Management: Communicating Successfully

You will explore the skills and behaviors needed to successfully communicate as a manager.

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Effective Management: Creating Successful Solutions

You will explore the skills, techniques, and methods needed to successfully create solutions.

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Effective Management: Culivating Great Teams

You will explore skills, techniques, and methods to create and manage a successful team.

Objectives: In this course, you will identify the components of an effective team, ways to create a successful team, the components of team briefings, and manners to resolve conflict.

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Effective Management: Developing as a Manager

You will explore the various roles of an effective manager and develop the personal skills to become an effective manager.

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Effective Management: Empowering Your Workgroup

In this course, you will learn how to delegate for results, coach for achievement, and evaluate staff performance. You will identify the benefits of delegation and guidelines for successful delegation. In addition, you will learn the key features of coaching development and the steps in the coaching process. Finally, you will learn how to use the PERFORM model and create PERFORM evaluations.

Objectives: In this course, you will In this course, you will learn how to delegate for results, coach for achievement, and evaluate staff performance.

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Effective Time Management for You

In this course, you will identify strategies for improving your use of time. You will identify elements of your personal work style that contribute to your effective use of time, assemble a collection of time-management tools and strategies that you can use to take control of your time, and create an action plan to guide your time-management process.

Objectives: In this course, you will identify elements of your personal work style that contribute to your effective use of time, identify time-management tools and strategies that you can use to take control of your time, and create an action plan to guide your time-management process.

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Emotional Intelligence

In this course you will assess your current emotional intelligence abilities, and apply strategies to improve your emotional intelligence. Increased awareness of your current emotional intelligence strengths and weaknesses can assist you in identifying and developing strategies for improvement. As a manager, by improving your emotional intelligence you can influence those around you and impact your behaviors, and the behaviors in others, in a way that can allow you to work towards achieving your business objectives. This course is designed for the emerging manager or mid-level manager.

Objectives: In this course, you will evaluate your current emotional intelligence abilities, and apply strategies to improve your emotional intelligence.

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Excellence in Technical Customer Service

In this course, you will apply important principles and skills you can use as a technical customer service representative.Customer service professionals providing technical support or service, on-site or by way of call center or email.

Objectives: In this course, you will practice skills and apply principles for providing face-to-face customer service to customers with technical issues.

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Financial Basics for Non-Financial Managers

This course is available with a simulation or without.

Managers must know how to interpret and understand financial information and use standard reporting tools in order to make sound fiscal planning decisions.

Objectives: In this course, you will learn standard financial reporting tools.

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Finanical Performance Essentials

In this course, you will explore the essentials of financial performance, including income statements, balance sheets, and cash flow statements. You will also examine trends and analyses in financial performance.

Objectives: This course first explains the relevance of finance for the nonfinancial manager before describing fundamental accounting conventions. In addition, this course gives the learner a thorough understanding of the three universally recognized and accepted financial reports: the income statement, the balance sheet, and the cash flow statement. This course also distinguishes between trend and competitive analysis and explains how the liquidity, activity, profitability, and solvency ratios are used to analyze an organization's performance.

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Finding Resolution Through Negotiation

You will explore the skills, techniques, and methods needed to negotiate a resolution.

Objectives: In this course, you will identify ways in which you can rationally handle conflict and effectively negotiate a resolution to a conflict.

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First Steps Towards Strategic Planning

This course will provide you with a process for developing a clear understanding of your organization's current and desired state, its operations and market position.

Objectives: In this course, you will set parameters for the process, establish a committee, gather operational data, develop mission and vision statements, and conduct an assessment of internal and external factors that influence your business.

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Get the Most Out of Your Meetings

Highly developed listening skills allow you to interact with your coworkers in flexible and creative ways. In listening well and taking careful notes, you can improve your ability to collaborate on projects and participate fully in meetings.

Objectives: In this course, you will develop your listening skills and learn effective note-taking methods.

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Getting the Most Out of Your Day

In this course, you will learn how to develop SMART goals, break time barriers, and focus on what is important. You will learn how to pinpoint the benefits of time management, and identify guidelines for defining your goals. In addition, you will learn how to avoid procrastination, minimize interruptions, and avoid perfectionist tendencies. Finally, you will identify steps that convert goals into prioritized tasks, define ways to schedule effectively, and implement a prioritized task list.

Objectives: In this course, you will learn how to develop SMART goals, break time barriers, and focus on what is important.

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Getting the Results Without the Authority: Completing the Project

Although most organizations have established channels of authority and power, some company ventures require that their project leaders work outside of recognized authority. If you see a problem or issue that you want to resolve, or your manager directs you to solve a problem, and you have no formal authority, then you have to persuade others to help you or determine how to resolve the problem independently. Acquiring the skills to influence others to help you will enable you to complete your task, and you will establish mutually beneficial relationships with coworkers. You'll also build a reputation for being able to accomplish tasks that are beyond your normal job responsibilities. If you are seeking to advance your career, then being able to get results without authority will strengthen your resume.Team Leaders, Project Managers, Project Leads, and anyone else who needs to accomplish results without having formal chain-of-command authority.

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Getting the Results Without the Authority: Creating a Strategy

Although most organizations have established channels of authority and power, some company ventures require that their project leaders to work outside of recognized authority. If you see a problem or issue that you want to resolve, or your manager directs you to solve a problem, and you have no formal authority, then you have to persuade others to help you or determine how to resolve the problem independently. Acquiring the skills to influence others to help you will enable you to complete your task, and you will establish mutually beneficial relationships with coworkers. You'll also build a reputation for being able to accomplish tasks that are beyond your normal job responsibilities. If you are seeking to advance your career, then being able to get results without authority will strengthen your resume. Team Leaders, Project Managers, Project Leads, and anyone else who needs to accomplish results without having formal chain-of-command authority.

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Global Marketing: Analyzing Your Audience

In old maritime trade, sea captains would employ locals to guide them through the harbor to safety. Each harbor contained its own peculiar dangers, and arrogant traders ran the risk of running aground if they ignored those local conditions. Multi-national corporations run similar risks--their detailed maps of customer attitudes, buying patterns, and advertising venues can still give way to uncharted territory. There are no guarantees that a domesticallysuccessful product can succeed in winning over foreign consumers. Before entering foreign markets, marketing professionals must acquire knowledge of each culture and their business climate. In this lesson, you will analyze your global markets.

Objectives: In this course, you will analyze your global markets.

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Global Marketing: Positioning Your Project

Even if you are lucky enough to offer a unique product, your competitive advantage overseas must be constantly monitored and reinforced. The dangers are numerous. Your trade secrets might escape, your partners may become your fiercest rivals, copycat products may spring up, or gray marketeers may cross the border with cheaper versions of your product to undermine your market share. Positioning is strategic. You must understand your foreign market segment and be willing to shape your product strategies based on local conditions, yet you must also avoid blowing the budget by re-creating your product every time you enter a new market. Only those marketers who can remain flexible and cool-headed in this marketing game will emerge with a viable brand and a growing market share.

Objectives: In this course, you will position your global product.

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Grammar Essentials

Correct grammar and a refined, concise writing style can help you clearly articulate your ideas to others, streamline the directions and instructions that you deliver, and create impressive presentations and reports. In this course, you will review the rules of grammar and refine your grammar usage for your professional life. This course is designed for professionals who seek to improve their grammar usage for written communications.

Objectives: In this course, you will identify the elements of correct grammar for use in professional writing.

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Hiring Outstanding Teams: Attracting the Right Candidates

As a manager who needs to build a team, you want great people who are well suited for the work that you need to accomplish. If you can attract a group of strong candidates to interview, then you are more likely to acquire employees who are a good fit for your team and your company. Attracting strong candidates will help establish your reputation, among your peers and future team, as a leader who understands the importance of acquiring the best talent.

Objectives: In this course, you will attract the right candidates.

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Hiring Outstanding Teams: Behavioral Interviews and Other Techniques

After you have attracted a pool of candidates to fill one or more positions on your team, you need an effective method to identify the candidate who will offer the best fit for your team. Conducting behavioral interviews will enable you to acquire reliable information about each candidate. Situational interviews and other employee selection tools can also help you gather valuable information about candidates. When you know and understand how to use all of the selection tools at your disposal, you will be equipped to make an effective decision on how to determine which job applicant is the best one for your needs. Then you will be able to evaluate the candidates and hire the candidate that is your ideal employee fit.

Objectives: In this course, you will conduct behavioral interviews, situational interviews and use other employee selection techniques to identify ideal candidates. You will also evaluate candidates and hire your preferred candidate.

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Hiring Outstanding Teams: Integrating New Team Members

After hiring a new team member, you want to help your new employee progress through a comfortable orientation process, where he meets and gets to know coworkers, learns how your team interacts with the rest of the company, and assumes the role he was hired to perform. If you take steps to integrate your new associate into the team and company, then you will increase the probability that he will continue to feel glad he accepted the job offer. Your new employee will adjust more quickly to his new work role and develop into a productive and contributing member of the team if you provide him with opportunities to get comfortable in his new work situation.

Objectives: In this course, you will integrate new team members into your team.

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Implementing Change for Managers

This course is intended for middle management, especially those with direct reports, who are responsible for managing organizational change and maintaining employee performance.

Objectives: In this course, you will manage the impact of change and implement strategies to facilitate team members' acceptance and even embrace of change. You will also document the change process and analyze the success of your projects.

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Intercultural Business Etiquette

Doing business respectfully and effectively with people from other countries and cultures is a must in our global workplace. In this course you will identify various skills to address intercultural business etiquette.

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Interviewing Job Candidates

Matching the right candidate with the job is a critical function for any supervisor. Managers must learn simple guidelines for evaluating the organization's needs, assessing the candidates' skills and experience, and effectively preparing for and conducting the interview process.

Objectives: In this course, you will identify guidelines for evaluating the organization's needs, assessing the candidates' skills and experience, and effectively preparing for and conducting the interview process.

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Investigating the Problem

In this course, you will learn how to use investigative tools, gather evidence, and interpret data. You will get an overview of problem analysis and examine helpful tools such as Fishbone and Six Word diagrams. In addition, you will compare facts with opinions and learn about the types of check sheets and how to use them. You will also identify how much data you need when gathering evidence. Finally, you will learn how to interpret data using Pareto charts and histograms.

Objectives: In this course, you will learn how to use investigative tools, gather evidence, and interpret data.

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Leading Effective Meetings

This course is intended primarily for entry-level managers who need to conduct meetings in an effective and professional manner. Although many professionals may decry the amount of time spent in work-related meetings, meetings remain a fact of professional life. And, when well run, meetings can be one of the most efficient and effective ways to disseminate information, share a vision, set goals and objectives, resolve problems, and enhance team dynamics. In this course, you'll learn strategies and techniques for running meetings well. You'll see how to plan a road map for your meeting. You'll learn skills for conducting the meeting smoothly, including promoting appropriate participation while managing disruptions. And, you'll confirm the results of your meeting by assigning action items, debriefing participants, and learning from the experience to produce continuous improvement. Your colleagues will feel that time at your meetings is well-spent, which will promote success both for your organization and for your own career.

Objectives: In this course, you will identify the importance of leading effective meetings.

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Leading Effective Teams

This course is intended primarily for entry-level managers who need to lead teams effectively. The essence of management is leadership of others. Excellent managers know how to lead their teams so that they can achieve the organization's goals productively. You will see how to make your team results-focused by establishing and measuring performance goals and managing team resources. You'll create structure for the group by defining roles and responsibilities and providing operating guidelines. And you'll build effective teamwork by promoting positive relationships, modeling good communications skills, and supporting your team members within the organization. A team leader who can get things done and make team members feel great about it is an asset to any organization, so acquiring these team leadership skills can enhance your career in any environment.

Objectives: In this course, you will receive an overview of how to lead effective teams.

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Leading Your Team to Business Results

Once you have developed basic leadership skills, you will learn to put those skills into practice to achieve business results. In this course, you will learn to lead culturally diverse teams, negotiate conflict, and establish a team vision.

Objectives: In this course, you will learn practical leadership skills.

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Making Group Decisions

You will explore the process of making group decisions.

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Making Team Decisions

This course provides a variety of tools for generating, evaluating, and selecting solutions in decision-making situations. Each lesson includes real-world case scenarios, providing learners with the opportunity to practice these techniques.

Objectives: In this course, you will explore a variety of techniques for making decisions within a team.

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Making Wise Investment Decisions

In this course, you will examine decision points that support capital budgeting and explore how a range of techniques can be used to conduct project evaluations.

Objectives: This course describes the decision points that support capital budgeting within an organization, and continues to explore how a range of techniques (including CVP, NPV, payback, IRR, and ARR) can be used to conduct short- and long-term project evaluations within this process.

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Managing a Virtual Office

Technology is making it possible for employees to perform the same tasks from a remote location that they could if they were on site. Leaders must learn new skills and adapt past leadership behaviors to effectively manage a virtual office.

Objectives: In this course, you will identify strategies for creating and managing a virtual office.

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Managing Company Change

This course is intended for entry-level managers who want to deal professionally and productively with the inevitable forces of change in organizational environments. Change comes to every organization, and while employees may fear and resist the unknowns associated with change, they will always embrace change for the better. As a leader, your responsibility is to manage and implement change effectively so that your organization can maintain productivity and growth during transitional times. In this course, you'll learn how to anticipate and plan for change, and techniques you can use to deal with concerns and resistance through the transition period. Finally, you'll learn to ensure a positive outcome by demonstrating vision and commitment as you monitor your team's progress through the change period.

Objectives: In this course, you will identify the importance of managing company change.

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Managing Conflict

In this course, you will identify the important role that conflict management plays in the workplace. You will identify employee needs and company needsand use various strategies to help defeat conflict.

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Managing Information Effectively

Being able to manage information effectively is one of the most basic skills you must have to do your job well. People who can manage information effectively are more productive because they can easily find and use the information they need. In this course, you will identify strategies for improving your information management skills so that you can experience the increased productivity that comes from more effectively managing information.Business professionals who are seeking to improve their information management skills.

Objectives: In this course, you will practice skills and apply principles for managing information so that you can quickly find the information you need and use it with ease.

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Managing Innovation and Creativity

In this course, you will explore the innovative process. You will identify your role as a team leader and how to lead a creative team's idea to productivity.This course is intended for any manager or team leader who wants to guidea team of creative individuals to maximum productive innovation.

Objectives: In this course, you will identify how a creative team works and what your role is as team leader. You will explore how to lead a creative team from idea to implementation and how to troubleshoot problems in the innovative process.

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Managing Organizational Goals

Aligning your team goals with the organization's goals and achieving them will enable you to contribute effectively in an organization. As a manager, you lead a team that is expected to contribute to the organization and you are ultimately held responsible for their performance. Your diligence in clarifying and achieving your team goals, and in sharing what you learned with your management, will help your organization evolve in a positive way. By setting goals and coaching team members to achieve these goals, you can help your team and ultimately, your organization to succeed.As a manager, you are responsible for setting the goals for your team and for managing their work. Organizational goals can often get lost in layers of management and not get communicated to the individual contributors. In the absence of goals, employees can feel unmotivated or can even set their own goals for achievement, which will result in poor and conflicting team performance. In this course, you will develop skills needed to establish tactical goals for your team based on organizational directives and general goals from your manager and create and manage action plans to achieve these goals.This course is intended for the professional employee who is a team leader.

Objectives: In this course, you will develop skills needed to establish tactical goals for your team based on organizational directives and general goals from your manager, and create and manage an action plan to achieve these goals.

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Managing Personal Stress

This course is intended primarily for entry-level managers who need to recognize and manage their own personal stress in the workplace. Stress is simply an organism's response to change, and can arise from a variety of positive and negative factors. On the job, professional pressures, technological changes, workplace uncertainties, and personal concerns can cause negative stress and lead to stress-related illnesses. This course will show you simple and effective ways to control your workplace stress. You'll learn to understand and recognize the causes of stress, to develop a systematic approach to dealing with stress, and to implement an action plan to manage your stressors and monitor your progress in reducing the negative effects of stress. Effectively managing your own personal stress will help you as a manager to lead a healthier, more productive life, and to be able to contribute more effectively to the goals of your organization.

Objectives: In this course, you will identify methods of effectively managing stress.

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Managing Project Teams

In this course, you will identify the importance of properly building, nurturing, and managing a team. You will identify and use strategies when managing a working team, and examine ways of effectively closing out a project with the team.This course is intended for individuals charged with leading a team successfully.

Objectives: In this course, you will identify ways of building a team, apply strategies for managing a working team, and identify ways of effectively decommissioning a team.

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Managing Projects

This course is available with a simulation or without.

This course is intended primarily for entry-level managers, project managers, team leaders, and others who need to manage projects effectively. Project management is a fundamental business skill. By managing projects well, you'll get results that meet customer needs while promoting a healthy team climate. This course will provide you with the basic concepts, techniques, and skills that you will need to manage projects well in a variety of organizations. You'll learn to organize and plan your project, by establishing baselines, requirements, the work plan, and budget. You'll implement your work plan by leading and coordinating your team's efforts while ensuring that you are on track to satisfy the customer. And you'll learn to evaluate the results on an ongoing basis and address problems as they arise in order to assess and adjust performance throughout the project period. Strong project-management skills will serve your organization well and will be an asset to you throughout your professional career.

Objectives: In this course, you will identify the ways of organizing and managing a project.

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Marketing Essentials: Analyzing Your Market

Your competitors will attempt to gain competitive advantage in the marketplace, and success comes from concentrating your efforts and not squandering opportunities. You cannot simply rely on the superiority of your product; even the most spectacular offering requires an understanding of market conditions. Careful preparation is crucial you must use all the available tools to gather and interpret data to support your marketing strategy. Market analysis will allow you to pinpoint your potential markets and define your target audience in order to use your resources wisely. Analyzing your market will allow you to determine exactly where to focus your marketing campaign. Instead of a scattershot approach, where you devote time and energy on reaching vaguely defined customer base, you can orchestrate a campaign that directly addresses your buyers' needs. Instead of launching ill-conceived products and promotions, you will be able to generate high product awareness and increased sales.

Objectives: In this course, you will analyze your market.

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Marketing Essentials:Positioning Your Product

Markets can be intensely competitive; even if you introduce an innovative product, competitors will soon begin assaulting your position, offering copycat products at lower prices or products with new and unexpected features. Even if you have the luxury of a loyal target audience, tastes shift and allegiances erode through the constant marketing pressure. You must constantly position your products to engage your target audiences and generate awareness of your product's advantages or its emotional appeal. In this lesson, you will position your product. The language of marketing often draws upon the language of the military; you strategize and maneuver, outflank and assault, with the goal of obtaining tactical advantages over your opponent. Like a field general, you wish to lay claim to strategic high ground that can be defended or search for holes in the enemy lines that you can exploit. Positioning your product provides you with that strategic advantage you will be able to ensure product awareness and generate customer loyalty, allowing you to capture market share and begin to exploit the advantages of your brand.

Objectives: In this course, you will position your product.

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Mastering Cold Calls

Successful salespeople have identified strategies for mastering cold calls, including identifying the target audience, delivering a polished presentation, and moving towards resolution by closing the sale. In this course, you will examine these strategies.

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Measuring Team Performance

A team's success is made possible through a series of well-defined milestones that allows them to focus on the targeted goal. This module introduces several methods to define performance metrics and establish documented feedback techniques to enable team members to track individual and collaborative achievements.

Objectives: In this course, you will explore techniques for measuring a team's performance.

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Mentoring: Identifying Your Goals

Managers, supervisors, and team leaders who want to use mentoring skills for enhanced professional growth.

Objectives: In this course, you will identify methods of mentoring others.

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Mentoring: Developing Relationships

Developing strong mentoring relationships is critical to any successful mentoring effort. You want to be able to move forward in this endeavor with purpose and planning, using key mentoring skills to your advantage, and identifying the best ways to move forward effectively will prepare you for the journey ahead. Now that you have identified your goals for pursuing a mentoring relationship, you are ready to embark on this new adventure by beginning the mentor relationship. In this lesson, you will determine the type of mentoring method that will best suit your goals, identify methods of getting started either as a protege or mentor, and identify ways of nurturing others' hidden talents.

Objectives: In this course, you will develop mentor relationships.

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Mentoring: Closing the Mentoring Relationship

A key element of any effective mentoring effort involves recognizing the accomplishments that have been made by both parties, thanking the other person for their contributions to the effort, and closing out the relationship formally. In this lesson, you will identify methods of closing the mentor relationship.Formal closure of the mentoring relationship gives both parties the benefit of sharing information together, reflecting on the lessons learned, and thanking each other for their contributions. Closing the mentor relationship involves sharing information, leveraging the mentor's professional network, and pausing to reflect on the progress made during the effort.

Objectives: In this course, you will identify methods of closing the mentor relationship.

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Motivating Employees

This course is available with a simulation or without.

This course is intended primarily for entry-level managers, supervisors, and team leaders who need to be able to motivate employees effectively. Motivation is a key factor in a leader's ability to accomplish goals. Motivation is what makes a team member want to accomplish the goal with a high level of quality, as opposed to just doing the minimum work required. This course will show you how you can motivate your team to do their best work for you and for the organization. You'll start by learning what motivation is and what it means to different individuals so that you can get the best out of each employee. Then, you'll build a motivating environment by learning motivational techniques that help establish a positive atmosphere of trust. Finally, you'll make investments that will lead to long-term results, by applying incentives and addressing underlying issues that might detract from motivation. A leader who can motivate a team to do its best will be in demand at any organization, so the skills and techniques you'll learn in this class should enhance your career as well as your team's performance.

Objectives: In this course, you will identify methods of creating a motivating environment.

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Negotiating for the Sales Professional

Success rarely happens by accident. Rather, it is the result of careful planning and preparation. By being familiar with the skills of negotiation, you will become a more effective sales professional.

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Negotiating Skills in Action

This course will offer you the skills necessary to negotiate successfully and follow through on the negotiations properly. It also offers the opportunity to learn how to negotiate in a variety of special circumstances.

Objectives: In this course, you will negotiate a mutually beneficial outcome with the other party, follow through on the negotiation, and negotiate in special circumstances.

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Performance Management

Effective managers know how to use performance-management strategies to garner the strongest possible performances from their team members. They can produce the desired results for their teams by assessing the needs of the business, developing the talent in their group, giving appropriate feedback and coaching, redirecting team members as necessary, and steering team members through the performance-appraisal process in a supportive manner. In this course, you will identify helpful methods of using performance-management strategies on the job to yield the best performances possible from your team members.This course is intended for a wide range of first-time managers.

Objectives: In this course, you will explore basic performance-management techniques. You will identify methods of developing talent, harnessing the engagement of team members, and offering training and coaching to individual team members through performance-management strategies. You will develop and implement performance standards, conduct performance appraisal conversations, and give appropriate feedback and coaching to individuals for their edification and the benefit of the team, department, and company.

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Personal Financial Planning

This course is intended primarily for entry-level managers and other professionals who need to manage their personal finances as they embark upon careers that will increase their financial worth. The need to think about finances and plan for the future is always present and increases in importance as a person grows older. Whether you're a novice or an expert, you'll want to improve and build upon what you already know. In this course, you will examine techniques for financial planning to secure your financial future. You'll start by learning how to understand your own financial situation, by budgeting, setting financial goals, and managing credit and debt prudently. You'll plan for the future by learning basic saving and investing concepts and techniques that will help you insure against undue risk and save your resources for big expenses and future goals. And you'll learn how to put your plan into action by building assets, limiting liabilities, and monitoring your progress and making needed corrections. These skills will not only help bring you personal financial security and peace of mind, but the basic concepts can carry over into your professional responsibilities as well, making you a better manager all around.

Objectives: In this course, you will examine techniques for financial planning to secure your financial future.

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Persuasive Business Writing

In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. In this course, you will analyze your audience, organize your writing, and employ effective persuasive techniques.This course is for individuals who need to write clearly and concisely in a professional environment.

Objectives: In this course, you will organize and write effective, persuasive business documents.

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Planning and Controlling Budgets

In this course, you will examine the benefits of budgeting and explore a range of commonly used budgets. You will also be introduced to the process of budget preparation and control.

Objectives: This course illustrates the benefits of budgeting to the work of a manager and describes a range of commonly used budgeting methods, such as zero-based, fixed, incremental, rolling, and flexible. In addition, this courses describes the process of budget preparation and control. It illustrates how a budget is flexed to take account of actual performance, and how variances are analyzed and calculated as a basis for corrective action by management.

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Preparing to Interview Job Candidates

In this course, you will learn how to prepare effectively for interviews, allowing you to get that new hire who will contribute to the success of your department and your company.

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Preparing to Negotiate

In preparing to negotiate, you will learn how to create a successful mindset and understand how to initiate a positive relationship with the other party before negotiating.

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Presentation Skills

This course is intended primarily for entry-level managers who need to deliver public presentations as part of their professional responsibilities. They say most adults fear speaking in public more than anything else! Nonetheless, at one point or another in professional life, almost everyone is in a situation where they need to make a presentation to a group. Making a public presentation doesn't have to be a fearful or difficult experience. The information in this course will help you deliver a polished presentation that captivates your audience. You'll learn how to approach the presentation by creating a plan, and how to develop presentation content that is well-organized and meaningful. You'll learn simple and effective techniques for preparing the presentation so that you can express your message clearly and confidently. And finally, you'll see how to give a dynamic presentation. Speaking in public is a great way to make a good personal impression on others, as well as to represent your organization in the very best light. With the skills in this course, your presentation won't just be adequate—it will be excellent.

Objectives: In this course, you will identify strategies for developing effective presentation skills.

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Presenting Successful Training for Non-Training Professionals

You may have spent years honing your skills and developing expertise in a subject area. Your colleagues recognize the depth of your knowledge and your keen ability to zero in on problems and elegantly resolve them. But now you've been thrust into a training role•you are not only required to exercise your skills, but communicate your knowledge to others. For many who assume a training role, that transition is not easy. Training involves a specific set of skills that an expert in a particular field may not possess. In this course, you will learn how to present successful training.

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Presenting Your Ideas Effectively

Delivering your message to others - whether a large or small group - can be nerve-wracking. This module provides several tips and techniques to help you organize and present your ideas effectively. Appealing visual aids and other effective techniques are described to help you create a dynamic delivery style.

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Project Management Skills for Non-Project Managers

Professionals in every field are often expected to take on leadership roles and manage projects on an informal basis, even if they are not trained project managers. In this course, you will develop the skills you need to be able to step forward and assume leadership responsibilities for projects as needed. Regardless of your job title, you can make a meaningful contribution by leading others through the stages of planning, executing, and completing a project.This course is intended for a wide range of managers and staff members who need to successfully manage small- to medium-sized projects.

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Providing Effective Feedback

This course is available with a simulation or without.

This course is intended primarily for entry-level managers, supervisors, and team leaders who need to provide feedback to employees in an effective and professional way. Feedback is a powerful tool for motivating, mentoring, and guiding employees. As a manager, it is your responsibility to learn how feedback works and how you can use it to enhance your own performance and that of your employees. In this course, you will learn how to target specific areas to improve your use of feedback in the workplace. You'll learn the difference between effective and ineffective feedback, and how to use feedback wisely and productively. And, you'll learn how to develop a mutually supportive and open environment where feedback is welcomed, not feared. Well-targeted feedback that is communicated effectively leads to continual performance throughout an organization; if you can develop this skill, your management abilities will always be valued.

Objectives: In this course, you will identify methods and techniques of delivering effective feedback.

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Qualifying Sales Prospects

To find customers, you must know how to qualify sales prospects. In this course you will identify various skills to effectively qualify prospects.

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Realistic Time Management Goals

Mastering the skill and art of time management is a worthy goal. In this course, you will identify strategies for improving your use of time. You will identify some strategies for pursuing effective time-management skills, including defining your personal and professional goals and analyzing your energy allocation. You will focus on the strategies that will help you move forward with confidence as you use your time more effectively and pursue your goals and dreams.

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Recognizing and Avoiding Burnout

This course is available with a simulation or without.This course is intended primarily for entry-level managers who need to manage workplace stress to avoid the phenomenon known as "burnout." Stress is a natural part of both personal and professional life. Unfortunately, undue or uncontrolled stress can lead to burnout, and can cause effective and valuable managers to seek job change or career interruption. This can be damaging both to the burned-out individual, as well as to the organization that needs to bear the cost of replacing an otherwise talented and valuable contributor. This course will show you how you can turn stress to your advantage and avoid the burnout trap. You'll understand the emotional process that turns stress into burnout. You'll learn to recognize and pinpoint the signs of impending burnout so that you can be proactive in addressing it. And, most importantly, you'll see how to get your work life and personal attitudes back on track with practical approaches to ending burnout. Avoiding your own burnout is not only good for you—it's good for your organization. And, it can help you to help your peers, employees, and colleagues to move beyond their own burnout traps.

Objectives: In this course, you will identify techniques to recognize and avoid burnout in your life.

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Recognizing and Managing Anger

This course is intended primarily for entry-level managers who need to manage angry emotions as they naturally occur in the workplace. All humans are emotional creatures, and all our emotions, including anger, are normal and natural responses to different stimuli in our environment. However, when we express anger inappropriately or react to it too forcefully, it can lead to unprofessional behavior, poor communication, and damaged team relationships. This course will show you how to manage your anger and channel your negative emotional energy into effective behavior and outcomes. You'll learn the sources of anger and its roots in everyday situations. You'll learn to recognize the physical and emotional cues that trigger anger. And, most important, you'll develop skills to manage the angry emotions, express them appropriately, and use anger for positive ends. By applying these principles and techniques, you'll not only become a more effective employee and leader, but your anger-management behavior can also serve as a model for other members of your organization.

Objectives: In this course, you will receive an overview of how to manage your anger.

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Recognizing Employee Performance

This course is available with a simulation or without.This course is intended for entry-level managers, supervisors, and team leaders who need to recognize employee performance in an effective and appropriate manner. Recognizing outstanding performance on the part of an employee or a team leader is one of the most pleasant duties leaders have in the workplace. Proper recognition can not only motivate individual employees and spur them to improve their performance even more, but it can also provide a model and goal for other team members to work towards. This course will show you the techniques you can apply to recognize employee achievements in a professional and appropriate manner. You'll learn how to gather the information you will need so that you can plan the best approach to recognition. You'll see how to develop and select the appropriate type of reward. And, most importantly, you'll see how to deliver the recognition effectively and with consistency, so that it is a positive experience for individuals as well as the whole team. Proper employee recognition will enable you to increase employee morale and job satisfaction, and, ultimately, increase the overall performance levels in your organization.

Objectives: In this course, you will identify the importance of recognizing employee performance.

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Scoping Your Internet Project

In this course, you will explore Internet statistics and how to research data, select a web team, and create an e-marketing budget.

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Selecting the Solution for a Problem

In this course, you will learn how to solve problems methodically, make group-based solutions, and analyze cost-benefit solutions. You will learn how to use tools such as Fishbone solutions and force-field analysis to create your solution. In addition, you will learn how to make group-based decisions using the modified Delphi approach, the swapping technique, and visualizing then verbalizing the solution. Finally, you will learn to recognize the components of cost and benefits and they can help you formulate an effective cost-benefit analysis.

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Selecting Your Negotiation Strategy

In this course, you will explore negotiation strategies, such as the avoiding game, the accommodating game, the competing game, the collaborating game, and you will explore ethical and unethical negotiation behaviors.

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Setting Performance Goals and Expectations

This course is intended primarily for entry-level managers, supervisors, and team leaders who need to set and communicate performance goals to employees in an effective and professional way. Goal-setting for employees is an important management responsibility. After all, if your team doesn't know where it's going, how will it know how to get there? This course will help you develop a systematic approach to setting performance goals and expectations for employees. You'll see how to establish initial goals that relate to performance objectives and accommodate employee interests. You'll learn to review and refine your goals continuously, and how to communicate the objectives and behaviors that will help your employees succeed. And, to ensure success, you'll learn techniques that will help you analyze performance, provide appropriate feedback, coach, and review your employees' work so that their productivity and also job satisfaction can continually improve. Good employees appreciate clear goals that enable them to achieve and excel; if you can instill this kind of goal-oriented atmosphere in your team, your management skills will be valuable in any kind of organization.

Objectives: In this course, you will identify methods to develop a systematic approach to setting performance goals and expectations for employees.

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Solving Problems as a Team

This course is intended for entry-level managers and team leaders who want to deal professionally and productively with the inevitable problems that arise in business situations. Problems arise in any business situation, and an effective leader can turn those problems into opportunities and lead a team towards an effective solution. In this course, you'll learn the techniques and steps that enable you to establish a team environment that promotes collaborative problem solving. You'll also establish a standard problem-solving process so that all team members feel that they are valued contributors. Finally, you'll bring the problem to a beneficial solution, and track its implementation and results. This is the kind of team leadership that can turn business problems into productive outcomes in any type of organization.

Objectives: In this course, you will identify techniques to involve and motivate the team to solve problems effectively by developing and implementing a problem solving plan through team collaboration.

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Solving Problems Logically

In this course, you will identify when to use group versus individual problem solving and you will learn how to use a methodical problem-solving process. You will identify scenarios where it is better for an individual to solve a problem and also identify scenarios where it is better for a group to solve a problem. You will also learn about three business trends that encourage group problem solving. In addition, you will learn how training helps in the problem-solving process, list the main steps in the problem-solving process, and identify four key problem-solving states of mind.

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Succeeding Through Teamwork in Business

In this course, you will explore ways to strengthen team communications through bettering your listening skills and interpretation of non-verbal cues. Using proven guidelines, you will identify approaches that can be used to work through challenging situations and to resolve team conflict. Finally, you will recognize ways to collaborate with individuals whose experiences and perspectives may be different than yours.

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Telephone Sales Skills

In this course, you will receive an overview on developing telephone sales skills.

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Time Management

This course is intended primarily for entry-level managers who need to learn time-management techniques so that they can use their time appropriately to accomplish professional goals. Some managers fall into the trap of feeling that they have little or no time to devote to activities that would contribute most to their success. If you're like that, this course will help you avoid the time-management traps that can impede your career goals. In this course, you'll learn about the payoffs of solid time management by examining your goals as well as your uses of time. You'll learn to plan your use of time by setting a daily schedule and choosing activities that use time effectively. Finally, you'll learn to control the time wasters in your day by managing and organizing communications, materials, and your surroundings. By setting goals and maximizing your time, you can accomplish what you want to do both personally and professionally in your life.

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Understanding and Using Contracts

This course is intended for entry-level managers who need to understand and use contracts as part of their professional responsibilities. Most professionals will have some sort of business dealings on a contract basis at some point in their careers. If you've never worked with a contract, creating and understanding the contract document and the contract process can seem intimidating. However, a well-written and implemented contract is a benefit to both parties. This course will show you how to be comfortable working with contracts. You'll learn the basic skills and procedures involved in creating, changing, and terminating contracts, including learning the basic elements of a contract. You'll see how to avoid pitfalls by recognizing your contract obligations as well as when contract performance is excused. Finally, you'll see how to get positive results from a contract by creating win-win situations, reviewing contracts, and—when necessary—pursuing legal remedies. By learning fundamental contract principles, you will be better able to get what you want in professional and personal situations, avoid misunderstandings and costly disputes, and achieve success in your business and personal ventures.

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Using Data to Communicate

Today's information age has created a data-driven business environment, making it essential to provide the right information quickly to the right people in the most efficient manner. The ability to use data to communicate clearly and succinctly will help you achieve your business and professional goals.This course is intended for a wide range of managers and staff members who need to effectively use data to communicate.

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What Good Managers Do: The First 100 Days

Your first 100 days on the job as a new manager are crucial to your success. During this period of orientation, you want to be able to learn as much as you can about your team, their progress and priorities, the company's expectations, and your responsibilities. In this course, you will manage common elements of work including budgets, schedules, and performance appraisals. You will avoid some common management pitfalls, resolve conflicts within your team, and coach people to give great performances. This course is intended for a wide range of first-time managers and staff members who are considering transitioning to management roles.

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Working with Difficult People

You will explore how to work with difficult people, respond to changes, and cope with continued conflict.

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Writing Effective Emails

In this course, you will analyze your audience and organize your writing to create coherent and professional emails and Instant Messages. This course is for individuals who need to write clearly and concisely in a professional environment.

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Writing for a Global Audience

To localize your content, you need to identify and eliminate cultural language patterns from your source content, so that you can effectively and efficiently localize the content. Target audiences must be able to read and easily understand the content, yet they may not speak or understand the source language and their customs may differ dramatically from the social conventions of the source culture. In this course, you will prepare content for localization.This course is intended for content developers, trainers, marketing professionals, writers of documentation and technical specification, and product developers who need to create content that is effective and appropriate for a global audience.

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