- Certified Administrative Professional Test Review
- Certified Administrative Professional – Organizational Management Test Review
- Business Professionalism 101
- Handling Mistakes
Certified Administrative Professional (CAP) Test Review
The Certified Administrative Professional (CAP) is a professional certification offered by the International Association of Administrative Professionals (IAAP). This professional certification shows employers, clients and associates that you are committed as a professional. Certification is a mark of excellence that you will carry with you everywhere. This is a REVIEW course to assist in final preparation to take the certification exam in November. Candidates should be studying and preparing for this exam prior to taking this review course, following the Certification Review Guides that are available from IAAP at http://www.iaap-hq.org/certification.
Instructor: Sherri Jenkins
Date: Tuesdays, April 2-16, 2013 from 9 - 11 a.m.
Fee: $35
CAP – Organizational Management Test Review
The CAP-OM is an optional specialty area of certification. This section may be taken in addition to (but not independent of) the CAP. The Certification Review Guides should be used to direct any course of study for the CAP and CAP-OM examinations. The review guides can be found at http://www.iaap-hq.org/certification. This is a REVIEW course to assist in final preparation to take the certification exam in November. Candidates should be studying and preparing for this exam prior to taking this review course, following the Certification Review Guides that are available from IAAP at http://www.iaap-hq.org/certification.
Instructor: Sherri Jenkins
Date: Tuesday, April 23, 2013 from 9 - 11 a.m.
Fee: $45
Sherri Jenkins is the senior administrative assistant to the dean of the Donald L. Harrison College of Business and University International Programs. She has a bachelor’s degree in business administration and has worked at the University for 33 years. She has received both the CAP certification and the OM specialization and has recertified.
Business Professionalism 101
This module is an overview of categories important to business relationships – introducing people, business meetings, and the business luncheon or dinner. It also addresses the steps of writing a thank you note. This module also contains a list of recommended books for further information on this topic.
Instructor: Rhett Hendrickson
Date: Wednesday, April 10, 2013 from 1-4 p.m.
Fee: $89.00
Rhett is an internationally certified trainer for Dale Carnegie Training in both the core Dale Carnegie Course and in High Impact Presentations – garnering consistent participant evaluation scores above the 95th percentile. He has trained employees for a wide variety of companies including Procter and Gamble; Nestle Purina; US Bank, URS Corporation; Kerber, Eck, and Braeckel; Do It Best; IBM; The United Way; Brown and Crouppen; Royal Canin; Hospital Sisters Health System; Crowe, Chizek and Company; and many more - both public and private.
Handling Mistakes
Taking corrective action with employees is a necessary and often difficult process for managers. Constructive feedback, along with the right process and a human relations approach, moves people from resistance to relating to their mistakes.
Instructor: Rhett Hendrickson
Date: Wednesday, April 17, 2013 from 1-4 p.m.
Fee: $89.00
Rhett is an internationally certified trainer for Dale Carnegie Training in both the core Dale Carnegie Course and in High Impact Presentations – garnering consistent participant evaluation scores above the 95th percentile. He has trained employees for a wide variety of companies including Procter and Gamble; Nestle Purina; US Bank, URS Corporation; Kerber, Eck, and Braeckel; Do It Best; IBM; The United Way; Brown and Crouppen; Royal Canin; Hospital Sisters Health System; Crowe, Chizek and Company; and many more - both public and private.